What’s new? (first published in Managing for Success magazine by the Law Society)

So you want to be innovative? But where should you start? In the first of a two-part series, Katherine Thomas looks at what innovation is, why it matters, and how to do it effectively. The notion of ‘innovation’ has been…

KM: The Works – it’s your last chance!

If you are looking to understand what knowledge management is, whether a PSL, head of knowledge or an interested partner or associate, this day-long foundation course will give you the grounding you need. When: 18 July 2019 Where: London Learn…

11 & 17 July 2019 – Design thinking in Knowledge Management

The next KN-UK event will look at how those working in knowledge management can use design thinking techniques to improve how we deliver services. When I set up Knowledge Network UK, I wanted to bring quality specialist training for KMers…

Legal Pricing Academy Student Profile – Gareth Guyers (first published on Validatum)

We share some insights from a student of the Legal Pricing Academy – Gareth Guyers, Regional Billing Manager at Milbank in Singapore. Tell us a bit about your firm? Milbank is an international law firm founded in 1866 with the…

‘KM like a boss’ – a series of workshops in Scotland

For the first time, Helene has taken her most popular workshops out of London and up to Scotland. Choose from four separate workshops or book all to create a week-long intensive course. Learn the fundamentals, the complex topic of...

20 June 2019 – Workshop: Adding value and raising your profile

Do you worry that your organisation doesn’t really understand the value that you offer and sees you as an expensive overhead? This is a problem often raised by PSLs and KMers in law firms, so our Helene Russell decided...

Covering broccoli with cheese sauce – why do lawyers need to be bribed or threatened to embrace CRM?

After legal expertise, client relationships are surely a lawyers most valuable asset – and yet managing that information is often given scant attention. A report from Legal IT Insider on the latest developments in the CRM provision for law firms…

Knowledge management strategies – five top tips (first published on Knowledge for Lawyers)

Helene Russell reveals her five top tips for those starting to write their knowledge management strategy. I recently ran my popular knowledge management strategy workshop and have developed these five top tips for those who could not make it. To…

Curiosity (first published on Knowledge for Lawyers)

It killed the cat. It went to Mars. How can it help you learn and improve your knowledge-sharing conversations? It encourages you to learn, helps you have enjoyable conversations and generally makes life interesting. Having recently read an article about…

Helene Russell’s book club: the next book-crates are in the post!

After a fascinating discussion on the merits of Critical Knowledge Management by Dorothy Leonard, the next mystery knowledge and learning book is now in the post to Helene’s book club members. Helene Russell’s online book club connects those interested in…