Knowledge Management

“Knowledge management is a cumbersome field that embraces library management through to AI” – David Griffiths, PhD. 

Many people say that you can’t “manage” knowledge: knowledge exists in people’s heads. This may be somewhat true, but organisations which seek to understand, analyse and improve how they utilise their knowledge are more successful than those which don’t. It enables them to work more efficiently, learn lessons from success and failure more effectively, and bring new products to market more quickly. These organisations are more innovative and agile, and they understand their clients better. 

Knowledge management can include all activities around the knowledge cycle, such as how your firm: 

• keeps employees up to date efficiently with the new legal knowledge they need to do their work; 
• encourages employees to share their knowledge so it can be leveraged effectively; 
• streamline processes so fee earners can focus on areas where they add most value to the business; 
• avoids losing knowledge and clients when key members of staff leave; 
• nurtures employees’ creativity and innovation to meet the emerging needs of clients and compete with disruptors. 

We can help you to understand your knowledge stocks and flows and so how you can improve your business efficiency.