Emma offers training, coaching and consultancy support to law firms that want confident lawyers, loyal clients and sustainable growth, without adding complexity or workload.
As a former solicitor with 20 years’ experience in the legal industry, Emma works with law firms to strengthen commercial performance by developing the strategies, skills and behaviours that underpin successful legal practices. Her work is known for being practical and easy to implement, and focuses on aligning four strategic pillars – business development, client experience, profitable practice and people development – so that firms grow in a way that is coherent, commercially sound and achievable.
As a qualified coach, certified customer experience professional, and lawyer, Emma works comfortably at both a strategic and practical level, offering insight that partners trust and development that lawyers genuinely engage with. Rather than introducing complexity, Emma helps firms sharpen what they already do well, address capability gaps, and build confident, commercially aware lawyers who deliver excellent client experiences and contribute meaningfully to firm performance.
Emma works with firms of all sizes and budgets – from small regional practices and high-growth boutiques to national independents and global firms – coaching lawyers across the UK and internationally on everything from building relationships, winning work and costs conversations to preventing burnout, fatigue and overwhelm cycles.
She is a trusted adviser to leadership teams, a member of the Law Society Advisory Committee, tutor on the Essential Skills for Practice Course, member of the Law Consultancy Network, and a regular speaker at leading industry conferences.
Frequently requested services:
- People development programmes, such as NQ Academy, Pathway to Partnership or Confident Lawyer training.
- ‘Team day’ training and conference speaking.
- Client listening exercises and experience recommendations.
- Strategy sessions and workshops
- Coaching retainers for ongoing support and development.
