Einstein could well have had measuring the ROI of knowledge and learning projects in mind when he said “Not everything that counts, can be counted.” This afternoon workshop gives you a practical guide to measuring the value of your Knowledge…

A day-long foundation course in knowledge management for professional services. Ideal for professional support lawyers and those with new responsibilities in know how. Learn about fundamental theories of knowledge and knowledge systems, and the practical, commercial application of common tools…

Many small firms struggle to get the resourcing of their marketing right and find themselves with a revolving door of staff which can frustrate their marketing strategy and may be costly in recruitment fees. Sue Bramall draws on her experience…

As times are tough in the conveyancing market, Sue Bramall shares her 12 steps to success for a law firm that wants to stand out from the competition and win clients. The RICS UK Residential Market Survey for March 2018…

“This book should be obligatory reading for every law student, every lawyer who would like to improve their communication skills, and every communications professional who works with lawyers.”  Sue Bramall When I finally closed my copy of Clarity for Lawyers,…

In support of access to justice, members of the Law Consultancy Network completed the 2018 London Legal Walk, alongside over 13,000 friends and colleagues from the law profession. Andrew Otterburn, Vicky Ling, Simon Tupman and Chris Denington, joined up with…

“Our solicitors put lots of content on our website, but we don’t get much business from it”, said the managing partner of a law firm to me recently.  Indeed, there was plenty of legal text on the website but there…

‘Success is stumbling from failure to failure with no loss of enthusiasm’ – said Winston Churchill, although not in the recent film Darkest Hour. The legal profession has seen more than a few failures in recent years.  Some were due…

In 1984, a non-profit was established in Sacramento, California, by a group of scientists to search for extra-terrestrial intelligence (called SETI).  Today, the institute has a three-pronged strategy, comprising education and public outreach, as well as searching for signs of…

In her most recent book review, Sue Bramall looks at Laura Empson’s ‘Leading Professionals: Power, Politics and Prima Donnas’. If you are looking for a book with practical advice to help you lead your firm to success, to establish a…