How did a conversation about knowledge and learning lead to Helene Russell humming Britney Spears all evening? In the 1990s, when knowledge management was relatively new as a discrete discipline, many people thought new technologies and warehouse-databases of knowledge were…

Learn the most effective ways to measure the impact of your knowledge and learning projects. How do you measure the knowledge in someone’s head? Most people who work in know how or knowledge management have grappled endlessly with this issue.…

Helene Russell reveals her five top tips for those starting to write their knowledge management strategy. I recently ran my popular knowledge management strategy workshop and have developed these five top tips for those who could not make it. To…

It killed the cat. It went to Mars. How can it help you learn and improve your knowledge-sharing conversations? It encourages you to learn, helps you have enjoyable conversations and generally makes life interesting. Having recently read an article about…

After a fascinating discussion on the merits of Critical Knowledge Management by Dorothy Leonard, the next mystery knowledge and learning book is now in the post to Helene’s book club members. Helene Russell’s online book club connects those interested in…

Why do some law firms seem happy to leave money on the table? Why is there not a greater emphasis on evidence-based knowledge management practice in the legal sector? Hélène Russell explores this issue and suggests some ways you can…

Hélène Russell, legal knowledge and learning specialist, recently interviewed Sue Bramall for KM Insight, part of the ARK Group. They discussed Sue’s top tips for improving the branding, visibility and reputation of law firm knowledge teams so they can help…

Was Hercule Poirot a knowledge manager? This blog post by Hélène Russell explores how a much-loved character from the golden age of crime writing recommends that we deal with tacit and implicit knowledge, and advocates for the use of conversation…

A new initiative set up by Hélène Russell: a book club for knowledge and learning professionals. Legal sector knowledge and learning professionals often work alone or in small groups and struggle to find opportunities to network, learn and improve their…

A podcast interview with Hélène Russell by Ari Kaplan of Reinventing Professionals, discussing the importance of trust and networks for knowledge sharing. Some knowledge is complex, such as the knowledge from experiences which informs our tactical decision-making in legal matters.…